Safe, caring, responsive, well-led and effective: Alternative Care Services is Good on all fronts!

Following only it’s second ever CQC inspection Alternative Care Services has received a brilliant rating of Good in all sections.

The UK’s first LGBTQI+ focused care agency, was rated by the Care Quality Commission (CQC) the independent regulator of all health and social care services in England, in June 2019.

In the new report Alternative Care Services was found to be safe, caring, responsive, well-led and effective. One relative told a CQC inspector that Alternative Care Services is “inclusive and importantly, understand and look at LGBT issues.”

Having previously been praised by the CQC for having “kind and caring staff” and promoting “an open and honest culture,” Alternative Care Services has received even more brilliant commendations following this second official inspection.

The report states that people and their relatives felt listened to and were involved in decisions about their care. Clients positively reported that the agency is “flexible and tailored approach to meeting their needs.”

Also mentioned in the report, Alternative Care Service clients felt safe using the service and relatives said they felt reassured with the service provided. While a health and social care professional praised Alternative Care Services on how they had responded to an emergency.


The CQC monitors, inspects and regulates hospitals, care homes, care agencies, GP surgeries, dental practices and other care services to make sure they meet fundamental standards of quality and safety and publishes what it finds, including performance ratings from Inadequate, Requires improvement, Good and Outstanding.
This new report bolsters Alternative Care Services’ aim to provide exceptional support to aging and vulnerable members of the community, and to ensure no one ever has to go back into the closet when receiving care.

In fact the report finds that Alternative Care Services is passionate about the rights of people who needed support from the LGBTQI+ community and supported clients to have maximum choice and control of their lives, while staff supported them in the least restrictive way possible and in their best interests.


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